Frequently asked questions

QUESTIONS BEFORE YOU PLACE YOUR ORDER

How much does shipping cost?


The shipping cost may vary depending on the shipment location and the store’s policy, such as the number of products purchased. You may get your exact shipping expenses by adding products to your cart, proceeding to checkout, and inputting your mailing address. The shipping cost will be updated immediately and displayed in your final cost.

Where do we deliver?

Orders typically ship within 2 to 7 business days. For international orders, transit will take an additional 1 to 2 weeks.

Can the order be delivered to multiple addresses?

We do not accept shipping to multiple addresses for a single order. Please place separate orders if you want products delivered to different addresses.

Do you offer delivery to PO boxes or Military APO/FPO addresses?

We accept shipping to PO Boxes, however, we are unable to ship to Military APO/FPO addresses.

Is express shipping available?

Currently, we only offer the Standard Shipping method for our products.

Can I apply a promotion code after my purchase is complete?

We do not currently support adding a discount code to an existing order. If you want to cancel or make changes to your order, get in touch with our customer service.

How do I use a promo code on checkout?

If you have a valid and active promotion code, simply choose the products you want to buy, add them to your shopping cart, go to the checkout, and enter the offer code there.

Can I use 2 promo codes at the same time?

Unless otherwise stated, promotional codes can only be applied once. Per order, a single promotional code can be applied.

Can I place an order over the phone?

We don’t currently provide phone assistance or buy on behalf of customer services. Please place the order and complete the transaction on your end.

What type of payments do you accept?

We accept Visa, Mastercard, Discover, American Express, PayPal, and Stripe only.

QUESTIONS ABOUT ORDER STATUS AND DELIVERY

How can I track my package?

You can track your shipment using the order confirmation or shipping confirmation email we send you. If one order contains multiple items, you may receive different delivery dates and tracking details.

What should I do if my tracking number doesn’t work?

It may take up to 3 business days for tracking numbers to become active after the package is handed over to the carrier. Depending on the shipping option you chose, if tracking information is still unavailable, you can reach out to our customer support for help. Please note: delivery times are usually 2 – 7 business days (domestic) or 5–15 business days (international).

What should I do if a package is missing?

Most deliveries are trackable. If tracking shows “Delivered” but you have not received the package, please follow these steps:

  1. Double-check the delivery location for your package.
  2. Ask your neighbors or household members if they accepted the delivery.
  3. Review your Order Confirmation for the tracking details.
  4. Contact the local shipping carrier that handled your package.
  5. If you still can’t locate the order, reach out to our customer service team.

How long do refunds and replacements take?

Once your return is received and inspected, you will be notified by email. If approved, we will issue your refund or ship a replacement. Refunds are typically processed within 7–10 business days, although the exact time may vary depending on your payment method. For replacements, delivery usually follows our standard shipping timeframes. You can always check your order status via your account.

When there are unknown charges, what should I do?

If you notice an unfamiliar charge, please take these steps:

  1. Review your Order Confirmation to confirm the purchase.
  2. Verify that no one else in your household placed the order using your details.
  3. Contact our customer service team for immediate assistance.

MODIFYING OR CHANGING AN ORDER

How can I edit/cancel my order?

You may update certain order details within 24 hours of placing it by contacting us through our Contact Form. Once your order has entered production, it cannot be changed or canceled.

Is there a cancellation fee available?

If your order is eligible for cancellation, there will be no cancellation fee.

How can I exchange my items?

Currently, we do not offer a direct exchange option. Please reach out to our customer service team within 14 days of delivery if you wish to request an exchange. If needed, our team will assist you with either a replacement or a refund.

PAYMENT & OTHER

When will my card be charged?

Your card will be charged as soon as your order is successfully placed.

Why isn’t my payment accepted?

For your security and privacy, banks do not share the specific reason why a payment is declined. Please contact your bank directly to resolve the issue. You can also try using a different payment method. If the problem continues, reach out to our customer support team for assistance.

What if I find something suspicious regarding my purchase?

We take fraud, scamming, phishing, and spoofing seriously. If you notice anything suspicious, please contact our customer support team immediately. Keep any suspicious correspondence you receive and share it with us.

How secure is my personal information?

We follow strict security standards to protect your personal information during checkout and while making a purchase on our site. All sensitive details, such as credit card information, are secured with SSL encryption before being transmitted. This ensures your data is safe and cannot be accessed by unauthorized parties. Credit card details are never stored on our servers.

What is the process for quality assurance?

We work with leading manufacturers who carefully check each package to maintain high quality. Our QA specialists evaluate every product based on its specific characteristics and risk factors. Each product is scored on a scale of 1 to 5 (1 = poor quality, 5 = excellent quality). Only items that pass this process are packaged and sent to customers.